MS Office Excel Certification and Professional Communication Course

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Workforce Solutions Greater Dallas Improves Employment Opportunity through Retail Pay$

As one of the largest nonprofit organizations in Dallas — whose mission centers on "providing competitive solutions for employers through quality people and for people through quality jobs" — Workforce Solutions Greater Dallas (WFSDallas) realized early on that they were uniquely positioned to make a major impact on job-seekers and employers in their region.

As an innovator and leader in the workforce development space, WFSDallas formed the Retail Pay$ program – with funding provided by – to help entry-level workers gain essential skills that lead to mid-level careers. WFSDallas has partnered with MNK Infotech and Colaberry to provide Microsoft Office Specialist Excel Certifications and Professional Communication training AT NO COST to learners.

To date, WFSDallas has helped over 1,400 learners gain the skills necessary to confidently pursue new jobs, advance their careers, and improve their lives through Retail Pay$.

Learn more at

Program Goals

  • Recieve a Microsoft Office Specialist - Excel certification.
  • Retain or obtain employment
  • Wage increase

Program Eligibility

  • Currently work or have worked in the past 12 months in the Retail Industry.
  • Currently work or have worked in the past 12 months in a Customer facing occupation (virtual, phone or in-person).
  • Live and/or work in the following counties in Texas: Dallas, Tarrant, Collin, Denton, Wise, Ellis, Erath, Hood, Somervell, Hunt, Johnson, Kaufman, Rockwall, Navarro, Parker, and Palo Pinto.


  • Commitment towards attending the training and taking the certification
  • Active participation in group discussions
  • Technology: Access to Internet and laptop/desktop
  • Minimum education: High School graduate / High School Equivalent
  • Age: 18 years old or older
  • Previous/current work experience: Retail, sales, account management, IT or any fast-paced customer facing role
  • Criminal background: must pass a criminal background check

Instructor led, Online Training Program

Interview Preparation with AI powered feedback

After completion, participants receive certification and a Samsung Tablet

Course Outline

Essential Skills for Business

  • Effective Communication Strategies
    • Verbal: Interview skills development (in person, virtual and video recording), preparing for behavioral interview questions
    • Written: resume building, professional emails, cover letter, and thank you/ follow up emails.
  • Relationships & Business Etiquette
  • Negotiation Skills and Time Management

Microsoft Office

  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel (certification)
  • Microsoft PowerPoint

Gamified and Video Assessments will be assigned to reinforce learning

Start Date, Duration, Timings

Start Date: Week Of August 16

Weekdays: Tuesday to Thursday 5pm - 7pm CST

Weekend: Saturday 8am - 12pm CST

Duration: 6 weeks; including 1 week/weekend for Exam and Labor Day


MNK Infotech - Asobo

MNK allows corporations build their workforce with performance excellence and bring sustainability and diversity in their work environment. We help develop business and offer technology solutions to create sustainable business value for clients in several vertical including Tele Communications, Education, Health care, banking, Finance both in Government as well as Private sector. MNK’s adaptable global delivery model provides client with measurable results that improve their business performance.

Colaberry –

Our company is built on the foundation of inclusivity, empathy and a dedication to use technological innovations as a force for good. To help individuals build a life that they love. To help companies prosper in the age of AI. Whether you are looking to make a big change in your career or transition your company into a data-driven enterprise, Colaberry is here to help you reach the highest levels of your potential. We provide end-to-end solutions to develop today’s workforce for success in tomorrow’s workplace and transform organizations into agile, AI-powered industry leaders.

Workforce Solutions Greater Dallas

Workforce Solutions Greater Dallas is the local organization mandated to implement a system of services that complement economic development - as a resource for employers to access the quality employees they need, and training individuals to be successfully employed. Workforce Solutions Greater Dallas has been in existence for over 35 years. WFSDallas oversees more than $140 million annually and invests in all things workforce.

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